General Conditions of Sale (CGV)

These general conditions of sale (CGV) apply to products sold by SASU LABORATOIRE USPALLA site - ZA DEKERGADIC - 22700 PERROS GUIREC, registered with the RCS DE ST BRIEUC UNDER THE NUMBER 751424987 via its website passionmarine.fr

These general conditions of sale may be modified at any time by SASU LABORATOIRE USPALLA, they will apply on the date of the order.

The customer declares to have the capacity to conclude this contract, the general conditions of sale of which are presented below, that is to say to have the legal majority and not to be under guardianship or curatorship. Consequently, if a person not having legal capacity ordered
articles on the Site, its legal representatives (parents, guardians, in particular) would assume full responsibility for this Order and should in particular honor the price.

SASU USPALLA LABORATORY

• SASU LABORATOIRE USPALLA undertakes to honor orders received within the limits of available stocks.
• SASU LABORATOIRE USPALLA reserves the right to suspend or close the account of a Customer who contravenes the provisions of these General Terms and Conditions.
• SASU LABORATOIRE USPALLA reserves the right to refuse to make a delivery or to honor an order from a customer who has not fully paid a previous order or with whom a dispute has not been resolved.

How do we place an order?

After having selected your products and having completed the information relating to your identification, you will have to make the payment which is made by credit card in secure payment of course!

You must complete all of the mandatory fields specified on the electronic form otherwise you will not be able to go any further.

You will be assigned an order number.
Clicking on the “Order” button at the end of your order means that you accept the General Terms and Conditions without reservation.

The data recorded on the SASU LABORATOIRE USPALLA website constitutes proof of all transactions made with its customers.

Likewise, those recorded by the payment system constitute proof of financial transactions.

Delivery delay

Ludivine and Céline prepare your orders as quickly as possible (2 to 3 working days) from Monday to Thursday noon (on public holidays they are off)
After the package leaves our home, it's a different story: we estimate…

• Home delivery by Colissimo: 2 to 3 working days.
• Delivery to relay point by Colissimo: 3 to 5 working days.

Order confirmation

After registering the order placed, the SASU LABORATOIRE USPALLA sends an order confirmation email to the customer. By keeping this email and/or printing it, the customer has proof of his order that SASU LABORATOIRE USPALLA recommends that he keep. Attention : this email confirms that the customer's order has been taken into account by SASU LABORATOIRE USPALLA and not that the ordered product is available. The order is taken into account and the delivery time begins on the working day following the date of the order. If the order is placed on Thursday at 12 p.m. the time taken into account will be from Monday. If one of the items ordered is sold out when we receive your order, we will:

• Either reimburse the customer for the missing product by check letter, or contact the customer to agree on a delivery date for their entire order
• Or offer him a replacement product. In the event of delivery of a replacement product, the return costs resulting from the possible exercise of the customer's right of withdrawal will be the responsibility of SASU LABORATOIRE USPALLA for this product only.

Delivery areas

We can deliver our products to individuals in Europe. Delivery rates by country and carrier. Shipping costs vary depending on the amount of your order. This information is calculated directly on your order form according to weight and country. Delivery information and package tracking

Refund Policy

In accordance with the provisions of article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay penalty but return costs are your responsibility. You can exercise your right of withdrawal by simple email to the address laboratory@uspalla.fr or by registered letter to the following address:
In the event of exercising the right of withdrawal, the company SASU LABORATOIRE USPALLA will reimburse the sums paid, within 14 days following notification of your request and via the same means of payment as that used when ordering.

Conditions to be respected by the customer

Before any return of the product to SASU LABORATOIRE USPALLA, the customer must contact SASU LABORATOIRE USPALLA by calling the above-mentioned number in order to obtain a return authorization number to be clearly affixed to the product return package. Any product reshipped without a return number will be refused and returned to the sender. The risks associated with returning the product, whatever the cause, lie with the customer. If the product is lost by the carrier during this shipment, the customer is solely responsible and cannot be reimbursed by SASU LABORATOIRE USPALLA. Returns must be made in their original condition and unopened.
Personal Data Protection Policy. When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, postal address, and email address.
Email Marketing: With your permission and by subscribing to our Newsletter, we may send you emails about our store, new products and other updates.

Price

The prices indicated are expressed in Euros including tax, excluding shipping costs.
All prices are given subject to obvious typographical errors. If an error should occur, SASU LABORATOIRE USPALLA will contact the customer to inform them that the order will be invoiced under the corrected conditions.

Our products

The Uspalla laboratory offers for sale mainly ECOCERT/COSMOS certified cosmetic and hygiene products, manufactured in our own laboratory located in Perros-Guirec.

Payment conditions

the price of the products ordered is payable in full upon issue of the order form by credit card type: VISA or MASTERCARD or AMERICAN EXPRESS or PAYPAL or SHOPIFY PAY or APPLE PAY. The customer is required to provide: the type of payment card, the card number, the expiration date and the cryptogram. The customer guarantees that he is fully authorized to use said card and that it provides access to sufficient funds to cover all costs resulting from his order. The security of this payment method is ensured by: e-transaction by Shopify Pay.

Verification of delivered products

Upon receipt of his order, the customer is required to check the apparent condition of the products delivered (packaging and contents not damaged or damaged in particular during transport) and the conformity of the quantity of product(s) delivered to the command. Any apparent defect and/or any non-conformity of the quantity of product(s) delivered to the order must be the subject of reservations from the customer to the carrier and be confirmed by the customer, within three working days from from the date of receipt of the product by the customer, by sending to SASU LABORATOIRE USPALLA: either a registered letter with acknowledgment of receipt, or an email. The customer must indicate his customer number and order reference on his request.

Mediation

The customer is informed of the possibility of resorting to consumer mediation for any disputes that may arise regarding the sale of Passion Marine products.

In accordance with the order of August 20, 2015 and the implementing decree of October 30, 2015, the customer may contact the CMAP – Paris Mediation and Arbitration Center - to settle amicably by mediation any dispute or so-called litigation. consumption, subject to article L612-2 of the consumer code.

Disputes for which the request is manifestly unfounded or abusive, or has previously been examined or is currently being examined by another mediator or by a court, cannot be subject to review by the mediator, or if the customer has submitted his request to the mediator within a period of more than one year from his written complaint to SASU LABORATOIRE USPALLA or if the dispute does not fall within the field of competence of the mediator, or finally if the customer does not justify having attempted, beforehand, to resolve their dispute directly with SASU LABORATOIRE USPALLA by a written complaint

To submit their dispute to the mediator, the customer can complete the form on the CMAP website : www.mediateur-conso.cmap.fr , or send their request by regular or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt , 75008 PARIS, or send an email to consommateurs@cmap.fr.

The contact details to take into account are as follows:

By email: laboratory@uspalla.fr whenever you want ;-)
By telephone: +33 (0)6 72 32 18 03 (contact via WhatsApp Business) Monday to Thursday from 9:30 a.m. to 5:30 p.m.
By mail: LABORATORY USPALLA ZA DE KERGADIC 22700 PERROS GUIREC
Failing this, the packaging and products delivered will be deemed to be free of apparent defect(s) and the quantity of products delivered conforms to the order. No product can be exchanged before having been reshipped and received by SASU LABORATOIRE USPALLA in good condition.Before any return of the product to SASU LABORATOIRE USPALLA, the customer must contact SASU LABORATOIRE USPALLA by calling the above-mentioned number in order to obtain a return authorization number to be clearly affixed to the product return package .Any product reshipped without a return number will be refused and returned to the sender.